Go55 Terms and Conditions — Rights and Responsibilities Every Platform Member

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and go55, an online entertainment platform operating at go55.wine ("Platform"). These Terms govern your access to and use of the Platform, including all services, features, content, and applications provided by go55.

By registering an account, making a deposit, using our services, or simply browsing the go55 website, you are automatically deemed to have read, understood, and agreed to be bound by these Terms and all related policies, including the go55 Privacy Policy and Responsible Gaming Policy.

Go55 reserves the right to update, modify, or replace any part of these Terms at any time. Changes take effect immediately upon publication on the Platform. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable version.

To register and use the go55 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• A Malaysian citizen or permanent resident, or located in a jurisdiction where the use of such a platform is permitted under local law.
• Have full legal capacity to enter into a binding agreement.
• Has never had an account previously terminated by go55 for a breach of Terms.
• Is not currently enrolled in a self-exclusion programme or has not requested voluntary account closure.

Each individual is only permitted to hold one go55 account. Registering multiple accounts — whether using the same or different names, email addresses, phone numbers, or payment details — is strictly prohibited and constitutes a serious breach of these Terms.

During registration, you are required to provide accurate, current, and complete information. go55 carries out a strict identity verification (KYC) process to confirm the validity of the information provided. Required documents may include a valid national ID, passport, or driver's licence.

• You are solely responsible for maintaining the confidentiality of your account password.
• Do not share your login credentials with anyone, including family members.
• All activity that occurs under your account is your sole responsibility.
• Notify go55 immediately if you suspect any unauthorised access to your account.
• Update your personal information whenever changes occur to ensure your records remain accurate.

Go55 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Two-factor authentication (2FA) is available and strongly recommended as an added layer of security for your account.

Go55 supports a wide range of deposit and withdrawal methods suited to Malaysia's payment ecosystem, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and online bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit is MYR 10.00. Deposits are processed automatically and are typically credited to your account within minutes. go55 does not charge any additional fees for deposits; however, payment service providers may apply their own charges.

Withdrawal: The minimum withdrawal amount is MYR 30.00. Withdrawal requests are processed within the designated business hours. First-time withdrawals and amounts exceeding certain thresholds may require additional identity verification before approval.

• Withdrawals may only be made to the same payment method used for the deposit.
• The recipient account name must match the name registered on your go55 account.
• Go55 reserves the right to withhold withdrawals until identity verification (KYC) has been completed.
• Any deposits made via third-party payment methods will not be accepted.
• Withdrawals will not be processed to a bank account or digital wallet that is not in the name of the registered member.

Go55 offers a wide range of bonuses and promotions from time to time, including new member welcome bonuses, deposit bonuses, cashback, festive offers, and VIP programme rewards. Each offer is subject to specific terms and conditions stated on the relevant promotions page.

The general terms applicable to all go55 bonuses and promotions are as follows:

• Each bonus may only be claimed once per member unless otherwise stated.
• The rollover requirement must be fulfilled before any withdrawal can be made from bonus funds.
• Bonuses may not be transferred to other members or directly converted to cash.
• Go55 reserves the right to void any bonus claimed through irregular or fraudulent means.
• The bonus validity period is stated in each offer; unused bonuses will expire automatically once the period ends.
• Promotion abuse, including the use of multiple accounts to claim bonuses, will result in bonus forfeiture and account termination.

All games available on the go55 platform use a certified Random Number Generator (RNG) that has been independently audited by internationally accredited certification bodies. This ensures every game round is fair and cannot be manipulated by any party, including go55 itself.

Game results recorded by the go55 server are final and may not be disputed unless there is verifiable evidence of a technical failure. Should a technical failure occur during a gaming session, the affected bets will be returned to the member's account balance.

• Members are prohibited from using third-party software, bots, or any automated methods to play games.
• Collusion between players to exploit games or the bonus system is strictly prohibited.
• Any attempt to exploit technical errors or bugs in the system is a serious violation.
• Any bets placed during an internet connection disruption are entirely at the member's own risk.

Go55 is committed to maintaining a safe, fair, and enjoyable platform environment for all members. As such, all members are required to conduct themselves respectfully and responsibly while using the platform, including during live game sessions with dealers.

• Using offensive, obscene, abusive, or threatening language in any communication channel on the platform is strictly prohibited.
• Sharing content containing racial, sexual, or violent elements is strictly prohibited.
• Attempting to obtain another member's personal information without authorisation is strictly prohibited.
• Spreading false or misleading information about go55 to other members is strictly prohibited.
• Disrupting or attempting to negatively impact another member's gaming experience is strictly prohibited.

Go55 reserves the right to take immediate action against any member who violates these conduct guidelines, including account suspension or termination without prior notice in the event of a serious breach.

Go55 reserves the right to suspend or terminate the account of any member for the following reasons without being required to provide further explanation in cases of clear violation:

• Fraud, money laundering, or any illegal activity linked to the account.
• Registering multiple accounts or using a false identity.
• Bonus abuse or exploitation of the go55 promotions system.
• Violation of any rules set out in these Terms.
• Voluntary account closure request submitted by the member.
• Confirmation that a member does not meet the age or location eligibility requirements.

If an account is terminated for reasons other than fraud or serious violation, any valid account balance will be returned to the member within a specified timeframe once the investigation is complete. Balances associated with fraudulent activity will be fully forfeited.

Go55 makes every effort to ensure the platform operates smoothly and without interruption. However, go55 cannot guarantee that the service will always be free from technical disruptions, errors, or delays arising from factors beyond our control.

Go55 is not liable for any losses incurred as a result of:

• Unplanned technical disruptions or platform downtime.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.
• Losses resulting from legitimate and fair game outcomes.
• Unauthorised access to your account resulting from the member's own negligence.
• Any indirect, incidental, or consequential losses or damages.

Go55's maximum liability under any circumstances shall not exceed the total amount deposited by the member in the 30 days preceding the event giving rise to the claim.

Go55 collects and processes members' personal information in accordance with the Privacy Policy published on this platform. By registering an account, you agree to the processing of your personal data as described in that Privacy Policy.

Information collected is used solely for account management, identity verification, financial transaction processing, legal compliance, and service improvement. go55 does not sell or transfer members' personal data to third parties for marketing purposes without your explicit consent.

Go55 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice to members. Amendments take effect immediately upon publication of the latest version on this platform. The "Updated" date at the top of this document indicates when the last amendment was made.

Your continued use of the go55 platform after any amendments are published constitutes your acceptance of the revised Terms. If you disagree with the changes made, please stop using the platform and contact us to close your account.

Go55 encourages all members to review this Terms and Conditions page regularly to ensure you are always up to date with the latest rules governing use of the platform.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the go55 platform in general, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach the go55 support team via live chat available directly on the platform, or through our official email. We are committed to responding to every enquiry as promptly as possible and will strive to resolve all issues fairly and transparently.