Go55 Privacy Policy — Our Commitment Protecting Your Personal Data

Go55 is an online entertainment platform serving users in Malaysia. We understand that privacy is more than a legal requirement — it is the foundation of the trust you place in us every time you register, play, or transact on the go55 platform. That is why we have built our data protection framework with care and accountability.

This Privacy Policy clearly and thoroughly outlines the types of personal information we collect from you, the reasons for collection, how we use and protect it, and the rights you hold as the owner of that data. We encourage you to read this document carefully as it contains important information about how go55 manages your information.

The term "personal data" in the context of this Privacy Policy refers to any information that can be used to identify you directly or indirectly, including your name, identification number, email address, phone number, financial information, and any other data related to your identity as an individual.

Go55 collects various types of personal data depending on how you interact with our platform. This collection occurs directly when you provide information to us, or automatically through tracking technologies while you use the platform.

Go55 only collects data necessary for the purposes defined. We do not collect sensitive data such as medical information, political views, or religious beliefs unless required by law.

Personal data collected by go55 is used solely for lawful purposes that have been disclosed to you. go55 adheres strictly to the principle of data minimisation — meaning we only use data to the extent necessary to achieve the stated purpose.

• Verifying your identity during registration and the KYC process as required by law.
• Processing deposits, withdrawals and all financial transactions in your go55 account.
• Delivering responsive and effective customer support via live chat and email.
• Sending you important notifications related to your account, security and transactions.
• Detecting and preventing fraud, money laundering and other illegal activities.
• Personalising your gaming experience based on your preferences and platform usage habits.
• Analysing usage patterns to continuously improve the functionality and performance of the go55 platform.
• Fulfilling the legal and regulatory obligations applicable to go55 platform operations.
• Sending you promotional information and special offers, subject to your given consent.

Go55 does not sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without your explicit consent. However, in operating this platform, there are certain situations where go55 may need to share data with specific parties.

• Payment service providers: Providers such as FPX, Touch 'n Go eWallet, GrabPay and Boost receive the transaction information required to securely process your deposits and withdrawals.
• KYC service providers: Certified third-party identity verification companies assist go55 in verifying your identity documents in accordance with legal requirements.
• Technology service providers: Cloud and technical infrastructure partners who help securely operate the go55 platform servers and systems.
• Regulatory authorities: go55 is required to disclose certain information to government authorities or law enforcement when mandated by a court order or applicable law.
• Game software providers: Third-party game providers receive the game session data needed to operate games correctly, but not your full personal information.

All third parties working with go55 are bound by strict data confidentiality agreements and must comply with data protection standards equal to or higher than those practised by go55.

Go55 invests seriously in security infrastructure to protect members' personal data from unauthorised access, disclosure, modification, or destruction. The technical and organisational security measures implemented by go55 are among the best in the industry.

• High-level data encryption using 256-bit SSL/TLS protocols for all communications between your browser and our servers.
• Member passwords are stored in hashed form using the bcrypt algorithm — go55 itself cannot view your original password.
• Two-factor authentication (2FA) is available and strongly recommended for all go55 accounts as an extra layer of protection.
• Security scans and penetration testing are conducted regularly by independent security experts.
• An intrusion detection system (IDS) operates 24/7 to detect and block any suspicious activity in real time.
• Data backups are performed automatically every day and stored at a separate location for disaster recovery.
• All go55 staff with access to member data are required to undergo regular data security training.

While go55 takes all reasonable steps to protect your data, no security system in the world can be guaranteed to be one hundred percent secure. In the event of a data security breach that affects you, go55 is committed to notifying you within the timeframe required by applicable law.

Go55 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used, and deliver more relevant content to you. Cookies are small text files stored on your device when you visit the go55 website.

You can control and manage cookie settings through your browser preferences. Please note that disabling essential cookies may affect certain features of the go55 platform. Marketing cookies can be disabled without impacting your gaming experience.

Go55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law in Malaysia. Once the retention period expires, your data will be securely deleted or anonymised.

• Active account data is retained for as long as your account remains active on the go55 platform.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax-related legal requirements.
• KYC documents are retained for a minimum of 6 years after account closure to comply with regulatory requirements.
• Customer support communication logs are retained for 2 years for reference and service improvement purposes.
• Technical data and access logs are retained for 90 days for security and incident investigation purposes.
• Once your account is closed, personal data no longer required for legal purposes will be deleted within 30 days.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a go55 member hold several important rights regarding your personal data. go55 is committed to respecting and facilitating the exercise of these rights.

To exercise any of the rights above, please contact the go55 support team via email or live chat. Requests will be processed within 14 business days. go55 may require identity verification before processing your request to ensure data security.

Go55 is an online entertainment platform strictly restricted to users aged 18 and above. go55 does not knowingly collect or process any personal data from individuals under the age of 18.

If go55 discovers that personal data of a minor under the age of majority has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe your child or a minor may have registered on go55, please contact us immediately so that appropriate action can be taken.

Go55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, changes in law, or changes to the services we offer. Any amendments made will be published on this page along with the updated date.

For amendments deemed material or that significantly affect your privacy rights, go55 will notify you by email or in-platform notification at least 14 days before the changes take effect. Continued use of the go55 platform after the effective date constitutes your acceptance of the amended Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how go55 handles your personal data, we strongly encourage you to contact us directly. The go55 Data Protection Officer (DPO) team is ready to assist you.